real support in the virtual world
Pricing - 2014 |
Charge Basis |
£ |
---|---|---|
Telephone help line |
up to one hour | 22.50 |
Remote support |
up to one hour | 25.00 |
Site visit |
hourly | 55.00 |
Annual support (per desktop user) |
annually | 210.00 |
Annual support (per server) |
annually | 415.00 |
Notes:
For one -off support payment has to be made in advance and we can accept most credit cards securely via PayPal.
Customers with an annual support agreement get unlimited support calls and remote support sessions plus two site visits each year for system health checks and updates. We also provide backup equipment so you can carry on working if there is a major problem with your key hardware (i.e. servers, workstations, switches and routers).
One -off site visits incur reasonable travelling expenses if outside of Central London or Brighton and Hove. We use public transport wherever possible.
If you have more than 5 desktops (as most of our clients do) we can provide a support package for you which takes advantage of our special rates.
The above prices are subject to VAT.