Real support in the virtual world


Updated 15th April 2020 and 27th November 2020

As per UK government guidelines – physical contact with our clients is limited to essential visits only during the current Coronavirus \ COVID-19 outbreak. At adsl-it staff are working from home using existing remote support tools. Any site visits are subject to safeguarding checks.

Telephone and remote support continues and we have spent the last few weeks busily supporting staff from our client organisations with the set up of home-based working and remote access.

Ongoing monitoring and support for those with in-house servers carries on as scheduled to ensure that supported staff are able to connect to these resources as and when needed. More staff than ever are now reliant on remote access.

Most of our clients already use cloud-based systems and therefore the move to remote working has been relatively easy for many of them.

In some cases a move to SharePoint and / or Teams has helped enormously. We have also been able to supply or hire out pre-configured computer equipment to help with working from home.

Check out our remote desktop services offering for information on how to get access to the latest version of Microsoft Office and secure access to data for staff working from home. This is particularly useful where staff don’t have access to equipment provided by their employer and have to rely on privately owned and possibly shared computers.

Organisations who have adopted cloud-based accounting systems are coping better with the imposed lock down. Many of our clients have already taken advantage of our discounted subscriptions to QuickBooks online and some are now in the process of migrating from April 2020 with our assistance.

Staff at adsl-it will continue to support our clients via the telephone helpline, remote support and LogMeIn for as long as necessary during the current lockdown measures.

If you need help with IT just get in touch via your usual adsl-it contact.

Stay home, stay safe and stay connected.